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Emergency regulation regarding debt collection during COVID-19 crisis

Date: 
05/07/2020
Author: 
Massachusetts Office of the Attorney General

May 7, 2020 update: 

A federal judge has issued a restraining order enjoining the enforement of these regulations. 

March 27, 2020:

From the office of the Massachusetts Attorney General:

Attorney General Maura Healey announced today that her office has filed an emergency regulation designed to protect consumers from unfair and deceptive debt collection practices during the COVID-19 crisis.

The new regulation, 940 CMR 35.00, filed with the Secretary of State’s Office and effective immediately, prohibits creditors from engaging in methods of debt collection that can require people to leave their homes or have in-person contact, including filing new lawsuits against Massachusetts consumers, visiting their homes or places of work, or repossessing their cars, among other protections. The AG’s emergency regulation also prohibits debt collection agencies and debt buyers from making unsolicited debt collection telephone calls to consumers.

This emergency regulation will remain in effect for 90 days or until the conclusion of the declared state of emergency.

Click the "go to website" link below to view the statement from the AG's office.


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