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DTA SNAP and Cash Benefits during COVID-19

Date: 
01/31/2021
Author: 
MLRI
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For most up-to-date information posted by MLRI on DTA & COVID-19, go to this google doc

Below are resources for community organizations and individuals.

Video on SNAP during COVID-19

Click here to view a 1 minutes and 25 second long video on DTA benefits during COVID-19 - including information about how to apply! Click here to view the same video in Spanish. 

Produced by MLRI and the Massachusetts Websites Project, with the support of the Massachusetts Access to Justice Commission.

15% Boost to SNAP in place - January to June 2021

Due to recent legislation passed by Congress, all SNAP households will be issued a 15% increase in benefits from January to June. DTA will be issuing the 15% increase amount on the same day as the supplemental payments - the second business day of the following month. 

FAQ: Extra Emergency SNAP Benefits 

These extra SNAP benefits started in March 2020 and are issued the second business day of the following month to houseoholds not already getting the maximum grant (eg. January supplements will be issued February 2). Extra emergency SNAP will continue each month as long as there is a federal and state public health emergency. Please see the attached fliers for more information - also attached in Spanish, Portuguese, Chinese, and Haitian Creole -  distribute widely. 

FAQ: Unemployment Benefits and SNAP 

The $300/week boost in unemployment benefits - Federal Pandemic Unemployment Compensation (FPUC) does NOT count for SNAP! All households with total income below 200% of the Federal Poverty Level should apply for SNAP! See MLRI's flier on unemployment and sample SNAP benefits here. 

FAQ: SNAP for workers who lost hours due to COVID-19

Please see this link to a flier with more information and links to fliers in EnglishSpanish, Portuguese, Chinese, and Haitian Creole. Distribute widely. 

FAQ: Harsh SNAP time limit & work rules suspended 

Please see this flier for more information, also posted in Spanish. Distribute widely. 

MLRI Overview: Pandemic EBT benefits for families with children

Visit MAP-EBT.org to learn more. To view a list of CEP schools and districts for school year 2020-2021 (where all kids will receive P-EBT), please see here. To see the 53 schools that are new CEP schools as of the 2020-21 school year, click here

DTA Local Offices: Status

DTA local offices are closed to the public and DTA staff are all working remotely. DTA urges clients and helping agencies to use DTA Connect, fax and mail to send in documents. See Mass.gov/DTA/covid-19 for more information.

To apply for SNAP:  

All applications for SNAP must be done online, by phone, or by faxing or mailing in paper application:

  • To apply online, including from your smartphone, go to DTAConnect.com
  • To apply by phone, call DTA at 877-382-2363. Press "6" after the introductory message to reach a worker. State you want to apply by phone. 
  • To get information about paper applications, visit Mass.gov/SNAP

For households requesting new or replacement EBT cards, requests will be taken through the automated DTA Assistance Lines, through DTAConnect.com, or directly with workers. EBT cards mailed out take about 7-10 days to arrive. If a client does not have a mailing address or for an urgent reason needs access to their benefits, contact a local office manager or the DTA Ombuds Office. At this time, DTA may not be able to issue EBT cards in a different way than the regular mail process. 

To appy for cash assistance (TAFDC or EAEDC): 

Cash assistance applications can be filed online at DTAConnect.com (click the blue "apply" banner). A case manager will need to speak with the client after the application is filed.

TAFDC or EAEDC applicants can also call their local DTA office by phone to start an application by phone for cash assistance.  Here is a link to the local DTA offices phone numbers. Applications for TAFDC or EAEDC can also be accepted by phone. 

Other DTA Information:

For clients with disabilities who need access to additional supports, please contact the appropriate local office client assistance coordinator -

For additional information about food resources you can provide to clients, such as food pantries or student meal sites, please call Project Bread’s FoodSource Hotline at (800) 645-8333.

For recent updates sent to the SNAP Coalition (some information may be out of date), please see: Masslegalservices.org/blog/snap

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