The Online Resource for Massachusetts Poverty Law Advocates

84. Is my information kept confidential?

ALERT:  Many of the rules in the TAFDC/EAEDC Advocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: until further notice for more information about changes.

DTA must not release information about you to any third party without your written permission. 106 C.M. R. § 701.320. If you want DTA to share information about you with an advocate or anyone else, you will need to sign a written statement of consent (or release) that says DTA can share your information.

                   Advocacy Reminders:

ü  You or the advocate helping you can fax the consent to the Electronic Document Management Center: Fax 617-887-8765. Or you can upload this consent statement directly to your case record through the DTA Connect app. See Question 83.  DTA staff are authorized to discuss your case with the advocate if you or the advocate have sent a consent form to DTA.

  • DTA can also do a three-way call with you and your advocate when you give your verbal agreement over the phone.
  • An advocate may be able to talk to the Ombuds Office, see Question 83, or the worker or supervisor without a release by setting up a three-way call with you, DTA and the advocate.
  • DTA does not need your permission to release information about you to law enforcement in connection with a criminal investigation or similar purposes.

See also DTA Operations Memo 2010-50 (Nov. 1, 2010).

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