82. What if I do not speak English?
DTA notices in another language
DTA currently provides the computer-generated (BEACON) notices and forms in lonely English and Spanish. DTA sends a “babel” flier in other languages recommending you get the information sent to you translated.
- Under federal law, DTA must provide you with an interpreter if you need one. DTA should not tell you to bring your own interpreter. See Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d. DTA should not tell you to have a family member interpret for you.
- You can find DTA’s Language Access Plan at https://www.mass.gov/files/documents/2016/11/rc/dta-language-access-2016_0.pdf.
- You can file a complaint with the DTA Language Access Coordinator if DTA does not offer you an interpreter. See Question 73.
- For more information on the federal and state government’s duties to persons with limited English proficiency (LEP), see www.lep.gov and https://www.justice.gov/crt/executive-order-13166.
- Contact your local legal services office if you are denied an interpreter, or get DTA materials in a language you can not read.
DTA Policy Guidance:
DTA Online Guide: Cross Programs > Interpreter Services > Guidelines for Providing Interpreter Services.