76. How should I send my proofs?
You can fax or mail proofs to the Electronic Document Management (EDM) center, or you can bring the proofs to the local DTA office. You can also upload proofs directly to your case record through DTA Connect.
- DTA Connect. You can scan and upload your documents directly to your case file through DTA Connect. You get the DTA Connect App on a smart phone, set up a DTA Connect account, take a picture of your documents and then upload them to the case record immediately. See Question 83.
- Fax. This is also fast, and you get a fax receipt. Fax to 617-887-8765
If your documents are two-sided, be sure to fax both sides.
- Keep your fax receipt and the original of the documents.
- Social service agencies may let you use their fax machine free of charge
- Mail. Mail documents to the EDM at
Department of Transitional Assistance
P.O. Box 4406
Taunton, MA 02780-0420
- Try to make a copy of the document and mail the copy, not the original.
- Keep a record of the date you mailed the document.
- You can get pre-stamped envelopes addressed to DTA at the local
- In person: You can bring proofs to the local DTA office. See Appendix H.
- The local office should process urgent documents right away, or
- The local office will scan and send documents directly to your case record with special scanning equipment. It will be date stamped the same day.
- Don’t send or give originals to DTA.
- Be sure to write your name, DTA number (if you know it) or the last four digits of your SSN on every page.
- Do the best you can to keep a record of the date you sent or gave the document to DTA.