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27. What if I am deaf or hard of hearing?

ALERT:  Many of the rules in the SNAPAdvocacy Guide do NOT apply during the pandemic. Please go to the following COVID-19 & DTA benefits page: https://www.masslegalservices.org/DTA-COVID-19 until further notice for more information about changes.

If you are deaf or hard of hearing, DTA must ensure effective communication with you. 106 C.M.R.§360.510.  DTA requires staff to be trained on and use auxiliary aids.

Both the printed and online SNAP applications ask if you need support services or have a special situation for which you need interpretation services. This can include if you need interpretation, communication access real time translation (CART), or sign language interpretation to communicate with your case manager. 

5 DTA local offices have Video Remote Interpreting (VRI) services: 

  • Brockton 
  • Newmarket Square 
  • Lawrence 
  • Springfield  
  • Worcester

VRI is an auxiliary aid to communicate with Deaf and hard of hearing individuals using remote American Sign Language (ASL) interpreter services. If you are Deaf or hard of hearing and would like ASL interpreter service through VRI, go to an office with VRI or contact a Client Assistance Coordinator to set up an appointment in advance.

For a list of Client Assistance Coordinators in each local office, go to Masslegalservices.org/content/dta-client-assistance-coordinators-disability-access

DTA Online Guide: