10/30/2014 - 2:47pm
As Coalition members likely know by now, DTA has abandoned it's "case-based" system in favor of a "task-based" system. The new "Business Process Redesign" started Monday, Oct 27th. Today is DAY 4. Not surprisingly, there have been some systems problems. BEACON shut downs on Monday and Tuesday, Verizon deactivating lines of local office directors, long wait times and disconnects. We are hoping this is temporary - but we need to know what you are experiencing on the ground.