When a user has difficulty setting up an account or signing in, they must revert to phone calls or in-person visits. To avoid that result, states should pay attention to user needs at the front door of their systems by prioritizing the account sign-in experience, ensuring passwords don’t create insurmountable barriers, and measuring the outcomes of their efforts.
Expanding Medicaid now would cover over 4 million currently uninsured adults in these states and potentially many more who lose their jobs or much of their income in coming months.
Some states are adding unnecessary complexity to Medicaid and SNAP (formerly food stamps) online systems, blocking people from applying, reporting changes, and completing renewals through online portals. One way they do that is by requiring people to verify their identity through a process called Remote Identity Proofing (RIDP) before applying or transacting other business. RIDP is not required to determine eligibility for Medicaid, premium tax credits, or other safety net programs.
Roughly 1 million children may miss out this year on the $500 stimulus payment their parents or guardians are supposed to receive if the parents or guardians don’t complete an online IRS form by noon tomorrow, April 22. This deadline is unreasonable and unnecessary.
Greenstein: New COVID-19 Bill Helpful But Inadequate — More Needed for States and Localities, the Most Vulnerable, and the Economy
While providing needed support to small businesses and hospitals, the new COVID-19 package announced today falls short even as an interim measure, failing to deliver crucial state and local fiscal relief and food assistance.
The Families First Coronavirus Response Act’s temporary Medicaid funding boost, if it remains in effect for all of 2020, will deliver about $40 billion in immediate, needed relief to states, which will face growing costs due to the virus and a deep economic downturn.
New benefits will help millions of workers, but there are large coverage gaps that leave out many who are at heightened risk of exposure to the virus.