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Utilities
03/02/2010
NSTAR is pleased to offer a new Arrearage Forgiveness Program for qualified customers. This program is designed to assist customers with past due electric and/or gas bills. Read More
11/17/2009
From November 15 through March 15 (sometimes extended into April), Massachusetts state law prevents utility companies from terminating service that is used to heat homes if the household is sufferin Read More
This section includes information about various utilities issues, including fuel assistance (LIHEAP), utility discount rates for low income households and protections against utility shut-offs.
07/01/2008
A comprehensive overview of utilty rights, including right to obtain service, what to do if you owe money on a previous account, right to continued service, protection against shut o Read More
11/01/2009
Low-income households with (a) an infant member or (b) a member who has a serious or chronic serious illness, and who have filed a "financial hardship statement" with the utility company are Read More
11/17/2009
Low income consumers in Massachusetts whose income is within 60% of the state median income may be eligible for discounted rates on electric and gas service. M.G.L. c. Read More
10/02/2008
Two page flier of basic utilities rights, written by the National Consumer Law Center. Read More
09/02/2008
Information about energy assistance programs and the Low Income Home Energy Assistance Program (LIHEAP). Flyer will tell you who is eligible for help and where to go to get help in your community. Read More
03/01/2006
Information for advocates from the National Consumer Law Center about what to do when a client is facing disconnection of utility service. Read More