Introduction
As part of its obligations under the Americans with Disabilities Act (ADA) the Department strives to continually improve its responsiveness to persons with disabilities. With the issuance of this year’s memo on the ADA , the Department is further refining its procedures in order to increase access to disabled clients and to simplify the work process for the Field.

Purpose of Memo
This memo restates Department ADA policy and introduces some new procedures, including:

• Providing a new version of “Do You Need Help Because of a Disability” (Attachment A) flyers to clients in all DTA programs;
• Simplifying the ADA-1 process; and
• Initiating new procedures regarding individuals who request disability exemptions.

This memo should reinforce and add to information TAO staff have already received in mandatory ADA training.