NSTAR Arrearage Forgiveness Program

Date: 03/02/2010 Author: NSTAR

NSTAR is pleased to offer a new Arrearage Forgiveness Program for qualified customers. This program is designed to assist customers with past due electric and/or gas bills. NSTAR will forgive past due balances over a period of time if the customer pays the agreed monthly budgeted bill on time.

How the Arrearage forgiveness program works:

  • Applicant must have an active utility account.
  • Applicant must be the customer of record.
  • Applicant must be on NSTAR's Discount Rate*.
  • Customer account must have an outstanding NSTAR arrears with a minimum of $300 and be sixty (60) days past due.
  • The monthly payment amount will be based upon past usage and previous bills.
  • In the event a customer applies, qualifies and receives fuel assistance, NSTAR will reduce the monthly budget based on benefits received.
  • Every month NSTAR receives a customer payment by the due date, NSTAR will forgive a portion of their past due balance. NSTAR will continue to do this until the arrears are paid.

For example:

  • Customer has outstanding balance of $1000
  • Average monthly bill is: $50
  • Customer pays monthly payment of: $50
  • Arrearage Forgiveness Program Pays: $100

HOW TO ENROLL? A customer is advised to call 1-866-315-2496 and be connected to a highly trained NSTAR Call Center Representative. Our representatives will explain the program in detail making sure customers fully understand before enrolling.

*If you are currently eligible for fuel assistance, or are receiving one of the following benefits, you may also be eligible for NSTAR's Discount Rate: Supplemental Social Security Income, Transitional Aid to Families with Dependent Children, Emergency Aid to Elderly, Disabled and Children (EAEDC), Food Stamps, MassHealth Basic, Standard, Essential, Prenatal Limited, Senior Buy-in or Buy-in, Low Income Home Energy Assistance (LIHEAP)**, Head Start**, Free/Reduced School Lunch or Breakfast Program**, Mass Veterans Benefits**, Dependency and Indemnity Compensation for Surviving Spouse or Parents of Veterans**, Improved Veterans Disability Pension**. **Eligibility letter required.

For more information please visit http://www.nstaronline.com/residential/financial_assistance/