DTA Local Office Contact Information, Client Assistance Coordinators and DOH Liasons
DTA Local Office Contacts
This directory includes address, phone, and fax information, as well as the names of the directors and assistant directors of each local office. Note that this is only current as of December 7, 2016. There may have been changes since that time.
To contact a director by email, use the following format: email@example.com
In addition, the contact information for the DTA ombudsman (Sara Craven) is firstname.lastname@example.org or call 617-348-5354.
DTA Local Office Information
Attached is a list of which cities/towns are covered by which local DTA office. DTA also has information about local office contact information on DTA online. Reminder: for SNAP only cases, there is NO requirement to go in person to a local DTA office. For more information about contacting DTA, go to Masslegalservices.org/BPR
DTA Client Assistance Coordinators
There are 1-2 CACs in each DTA office. CACs are in place to serve as a resource to DTA clients with disabilities and to help clients have meaningful access to DTA’s benefits and services. CACs also serve as a resource to DTA staff on disability issues. The list attached below was current as of January 30, 2017.
If you are unable to reach a CAC for a given office, try calling the office’s main number to see if a back-up is in place. If not, or if you can’t get through, contact Kate Brown, who is the Director of Disability Access at DTA Central; Kate oversees the CACs. (Kate’s contact info is: Catherine.email@example.com, (617) 357-3903.)
Division of Hearings Liasons
DTA has staff who are liaisons for the Division of Hearings to implement appeal decisions. The attached list was current as of March 1, 2017.